You get to examine the diamond before your final purchase decision and we make every effort to make the exchange of product and money as safe and secure as possible for you. The following sections discuss the steps in preparation for the shipping and details on what to expect with the actual shipping of the diamond to you.
Credit Card Deposit
For clients wanting to make payment with a credit card, the price is 5% higher than other “non-credit card” types of payment. Prior to shipping the diamond to you for your examination, we do a credit card transaction.
You need to provide the following information:
- Type of credit card
- Credit card number
- Expiration date
- Cardholder name
- Credit card billing address (including zip code)
- Security Code
If one card does not have adequate credit available, we can split the deposit or payment between two or more cards.
Note: Check cards that are used for your checking account usually have a daily limit of $1000 to $2000. This can often be waived with a phone call to your bank but limits and policies are different for every bank, so you might want to call ahead.
Some clients purchase diamonds that are more expensive than the limits they have on their credit cards. The usual solution is to wire transfer part or all of the deposit in advance. Of course, any deposit (credit card, wire transfer, deposit) will be immediately refunded (less shipping and insurance) if the diamond is returned.
If you have any questions concerning the deposit or shipping process, simply give us a call at 888-477-8385 and we will be happy to visit with you and answer your questions.
Wire Payment
For clients who are not within driving distance who still want to examine the diamond before they make final purchase, the usual option is to wire a deposit in advance. Some clients choose to make a deposit directly to our business checking account. We can email you instructions for making your deposit or final payment. Of course, any deposit (credit card, wire transfer, deposit) will be immediately refunded (less shipping and insurance) if the diamond is rejected and returned.
FedEx Next Day Delivery
After the deposit is made, we ship the diamond to you next day via FedEx with special shipping insurance from an insurance company specializing in jewelry shipments. We do everything possible to keep the shipment safe starting with not letting FedEx know the value of the package.
FedEx can not deliver to P.O. Boxes. For your security, your order will not be delivered without a recipient signature.
Next day deliveries are free for Monday through Friday. Saturday delivery is an extra $35 delivery fee.
You will receive an email notification as soon as we prepare the FedEx airbill that will contain the tracking number for the package so you can monitor its progress.
Once an item is shipped, you can expect delivery before noon the next day within the Continental US and before 5:00 pm for Hawaii and Alaska (2nd Day for some locations).
It is important that you arrange a time and location for delivery where FedEx can get a signature for the package since you are responsible for its security once it has been delivered. You are responsible for any loss, damage, or theft of the diamond once you sign for it. We recommend having the package held at a nearby FedEx location. You can find these locations by using the FedEx web site at www.fedex.com, entering a convenient zip code and checking only the FedEx Staffed and Hold At Location boxes. This will present a list of locations where the package can be held for you to pick up at your convenience. You need the tracking number for the package and a photo ID to pick up the package so you can be sure that only you will get this important package.
If you decide to purchase the diamond but would like to have us set it in the mounting, we only charge you for our cost of shipping and insurance which depends on the value of the diamond coming back to us and the finished ring shipped back to you. The cost of FedEx shipping depends on your location and whether it is shipped Priority Next Day or 2nd Day Express.